Q1: What is CoinW Card? A: CoinW Card is a Visa/Mastercard crypto card launched by CoinW. It supports both virtual and physical formats, allowing users to convert crypto assets (such as USDT) into USD or EUR for everyday spending and cross-border payments. It can be used for online shopping, subscriptions, ads, in-store purchases, and ATM withdrawals.
Q2: What can CoinW Card be used for? A: You top up with USDT, which is automatically converted into USD or EUR. When spending, it is automatically settled in the local fiat currency based on your location.
Bind to Apple Pay / Google Pay / Samsung Pay for online payments
Use it globally at any website or merchant that accepts Visa/Mastercard
Physical cards support in-store payments and ATM withdrawals (if applicable)
Some business accounts may also be eligible to accept crypto payments (please inquire)
Q3: What are the advantages of CoinW Card?
Instant issuance: virtual cards are ready to use upon application
Real-time conversion: USDT is instantly converted to USD/EUR and credited
Low fees: minimal issuance cost and cost-effective long-term use
Global coverage: supported in 176 countries and 50M+ merchants
Simple operation: one-click application, top-up, and expense tracking in the app
Privacy and security: no data leakage, user identity is protected
Q4: Where can CoinW Card be used?
Online:
Cross-border shopping: Amazon, eBay, AliExpress, independent stores
Subscription services: Netflix, Spotify, ChatGPT, SaaS tools
Ad spending: Google Ads, Facebook Ads, TikTok Ads
Digital wallets: bind to Apple Pay / Google Pay / Samsung Pay
Popular platforms: PayPal, Stripe, Steam, and more
Offline:
Daily use at restaurants, department stores, convenience stores
Physical cards can be used for in-store payments and ATM withdrawals ⚠️ Regional restrictions or platform policies may affect usage. Please consult customer support or join the community for help.
Q5: How is my asset secured with CoinW Card? A: Funds are held by partnered financial institutions after top-up, with full compliance checks and risk control. CoinW follows strict privacy protection to ensure the security of user information and payments.
Q6: What’s the difference between virtual and physical cards?
Q7: How do I apply for a CoinW Card?
Open the CoinW App and go to [CoinW Card] in the homepage or under “Finance” section.
Choose a card to view details including features and fees.
Tap [Apply Now] and fill in the required information. Phone and email verification are needed. Some cards may require KYC verification.
Q9: How do I top up the card?
Transfer funds to Buy Crypto Account:
Go to [Assets] in the CoinW App
If your USDT is in another wallet (e.g. Spot, Futures), use [Transfer] to move it to the Buy Crypto Account
Top up to your CoinW Card:
Go to [CoinW Card] → Select a card → Tap [Top Up]
Enter amount → Confirm fees and total amount → Tap [Confirm Top-Up]
Wait for balance update:
Top-up usually reflects in minutes. Delays may occur during holidays or peak hours.
No balance? Recharge from external platforms:
Go to [Assets] → [Deposit] → Choose coin & network (e.g. USDT TRC20)
Copy the deposit address → Go to external platform and send funds
Wait for blockchain confirmation and arrival
Tips:
Make sure to match network types (e.g. TRC20 to TRC20)
Top-up can only be done after funds arrive
Keep a balance for smoother spending
Q10: How do I bind the virtual card to other platforms?
Go to the [CoinW Card] section in the app and select your active card
Virtual cards support:
Online payments (Amazon, AliExpress, Netflix, Spotify, etc.)
Some virtual cards support Apple Pay for in-store use
To pay on other platforms, enter:
Card number, Expiry date, CVV, Billing address, Cardholder name
To view card details, tap [View Info] and enter your transaction password
Q11: What should I do if my card info (number/CVV) is leaked? A: Please contact online customer service immediately to freeze the card.
Q12: Can I get a refund after topping up? A: Once funds are topped up, they are converted into fiat and deposited into a banking account. Refunds are not supported. Please plan your top-up amount carefully.
If you have any questions or want to receive the latest updates and promotions, feel free to join the CoinW Card community:
Q1: What is CoinW Card? A: CoinW Card is a Visa/Mastercard crypto card launched by CoinW. It supports both virtual and physical formats, allowing users to convert crypto assets (such as USDT) into USD or EUR for everyday spending and cross-border payments. It can be used for online shopping, subscriptions, ads, in-store purchases, and ATM withdrawals.
Q2: What can CoinW Card be used for? A: You top up with USDT, which is automatically converted into USD or EUR. When spending, it is automatically settled in the local fiat currency based on your location.
Bind to Apple Pay / Google Pay / Samsung Pay for online payments
Use it globally at any website or merchant that accepts Visa/Mastercard
Physical cards support in-store payments and ATM withdrawals (if applicable)
Some business accounts may also be eligible to accept crypto payments (please inquire)
Q3: What are the advantages of CoinW Card?
Instant issuance: virtual cards are ready to use upon application
Real-time conversion: USDT is instantly converted to USD/EUR and credited
Low fees: minimal issuance cost and cost-effective long-term use
Global coverage: supported in 176 countries and 50M+ merchants
Simple operation: one-click application, top-up, and expense tracking in the app
Privacy and security: no data leakage, user identity is protected
Q4: Where can CoinW Card be used?
Online:
Cross-border shopping: Amazon, eBay, AliExpress, independent stores
Subscription services: Netflix, Spotify, ChatGPT, SaaS tools
Ad spending: Google Ads, Facebook Ads, TikTok Ads
Digital wallets: bind to Apple Pay / Google Pay / Samsung Pay
Popular platforms: PayPal, Stripe, Steam, and more
Offline:
Daily use at restaurants, department stores, convenience stores
Physical cards can be used for in-store payments and ATM withdrawals ⚠️ Regional restrictions or platform policies may affect usage. Please consult customer support or join the community for help.
Q5: How is my asset secured with CoinW Card? A: Funds are held by partnered financial institutions after top-up, with full compliance checks and risk control. CoinW follows strict privacy protection to ensure the security of user information and payments.
Q6: What’s the difference between virtual and physical cards?
Q7: How do I apply for a CoinW Card?
Open the CoinW App and go to [CoinW Card] in the homepage or under “Finance” section.
Choose a card to view details including features and fees.
Tap [Apply Now] and fill in the required information. Phone and email verification are needed. Some cards may require KYC verification.
Q9: How do I top up the card?
Transfer funds to Buy Crypto Account:
Go to [Assets] in the CoinW App
If your USDT is in another wallet (e.g. Spot, Futures), use [Transfer] to move it to the Buy Crypto Account
Top up to your CoinW Card:
Go to [CoinW Card] → Select a card → Tap [Top Up]
Enter amount → Confirm fees and total amount → Tap [Confirm Top-Up]
Wait for balance update:
Top-up usually reflects in minutes. Delays may occur during holidays or peak hours.
No balance? Recharge from external platforms:
Go to [Assets] → [Deposit] → Choose coin & network (e.g. USDT TRC20)
Copy the deposit address → Go to external platform and send funds
Wait for blockchain confirmation and arrival
Tips:
Make sure to match network types (e.g. TRC20 to TRC20)
Top-up can only be done after funds arrive
Keep a balance for smoother spending
Q10: How do I bind the virtual card to other platforms?
Go to the [CoinW Card] section in the app and select your active card
Virtual cards support:
Online payments (Amazon, AliExpress, Netflix, Spotify, etc.)
Some virtual cards support Apple Pay for in-store use
To pay on other platforms, enter:
Card number, Expiry date, CVV, Billing address, Cardholder name
To view card details, tap [View Info] and enter your transaction password
Q11: What should I do if my card info (number/CVV) is leaked? A: Please contact online customer service immediately to freeze the card.
Q12: Can I get a refund after topping up? A: Once funds are topped up, they are converted into fiat and deposited into a banking account. Refunds are not supported. Please plan your top-up amount carefully.
If you have any questions or want to receive the latest updates and promotions, feel free to join the CoinW Card community: