FAQ

The deposit arrival time for cryptocurrency depends on the confirmation speed of the network miners and the number of confirmations required by the receiving platform. The main influencing factors are as follows:

(1) Miner Confirmation Speed
Every deposit must be confirmed by miners on the blockchain network. The confirmation speed is affected by network congestion and transaction fees — the higher the fee, the higher the priority usually given by miners.

(2) Different Confirmation Requirements
Different cryptocurrencies require a different number of confirmations before the deposit is credited.
For example, for USDT, the TRON network requires 2 confirmations, while the Optimism (OP) network requires 12 confirmations (please refer to the actual display on the platform for precise information).

(3) Blockchain Network Congestion
When the blockchain network is congested, transaction confirmation times may be delayed, which in turn affects deposit arrival time.
If your deposit has not arrived for a long time, it is recommended that you contact the customer service of the sending platform for assistance.